ITSM, Manager


The Brunswick group

ITSM, Manager Dallas, TX

Location: Major Cities in USA

The Challenge:

Our client, a Fortune 500 Company is seeking a ITSM, Manager who will be responsible for helping our clients solve their complex business issues from strategy to execution. Duties and Responsibilities:

  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and teams technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Continue to develop internal relationships and clients brand Essential Skills and Requirements:
  • Minimum Degree Required: Bachelor Degree
  • Minimum Years of Experience: 8 year(s)
  • Assessing the quality of work, managing progress, risks and problems throughout the project lifecycle.
  • Demonstrates proven thorough knowledge and success within a professional services firm or large enterprise providing the following areas:
  • Project governance, e.g. organizational and process aspects;
  • Risk management and analysis, e.g. risk register, risk modeling, root cause analysis;
  • Issue management;
  • Construction of project management controls, e.g. schedule and cost control, change management;
  • Complex schedule analysis, e.g. critical path, schedule compression/time-cost trade-offs, change impacts;
  • Performance metrics and project reporting;
  • Quantifying cause and effect of delays using project and portfolio management applications;
  • Identifying and implementing process improvements that help clients achieve their business objectives; and,
  • Employing industry-leading practices to improve project performance.
  • Demonstrates proven thorough knowledge of, and/or success in roles utilizing and leveraging, technology platforms, including the following areas:
  • Management and coordination of technology plan, build, run initiatives;
  • Technology platforms, including centralized, distributed, cloud-based, mid-range and database technologies;
  • Collaboration across functional areas, Development, QA and Operations, to assure technical credibility of a released technology;
  • Technical resource alignment for technical progression of program content;
  • Enterprise IT Services organizations and other Business Area IT Service Organizations pertaining to the delivered technology solution coordination; and,
  • Indirect IT Procurement, Asset Management, and Logistics including: IT Procurement and Supply Management; Asset management, hardware, software licenses, inventory; Vendor agreements, and Program support coordination.
  • Demonstrates extensive abilities and proven success with leading diverse, cross-functional teams in establishing, monitoring, and controlling large scale projects for both individual projects and aggregated portfolios, including the following areas:
  • Managing and delivering highly complex Infrastructure technology projects in accordance with PMI/ industry-leading practices;
  • Building high performing teams, including providing meaningful written and verbal real-time feedback;
  • Managing multiple projects and teams concurrently;
  • Developing innovative solutions to complex problems, independently and proactively;
  • Utilizing multiple technologies, e.g. project control tools, statistics and risk packages, and Microsoft Office suite, including MS Project;
  • Managing project workflow, resources, and budgets;
  • Communicating technical concepts in a clear manner, verbally and in writing, to advance business initiatives;
  • Developing and building out a new service offering; and,
  • Leading development of proposals that strategically articulate the value of service offerings to generate new projects.

Tagged as: ITSM, Manager